So I've been searching about this, but I think google thinks I want to know about 'UX debt'.
The thing is, I've been assigned to design a new screen for when our customer hasn't payed for the service. He can't login anymore, and the screen is telling him to pay for the service, or else his account will be locked.
I know how complicated this can be, I want him to pay, and I don't want to hurt his feelings.
So, I needed some example-screens and tips for this type of screen. I couldn't find any in google. Can you help me?