Hawaii missile mess

by lama12345   Last Updated January 17, 2018 00:16 AM

Are there any guide lines on how to implement security related interfaces?

I guess this isn't the best interface possible, as it caused a mass panic of probably at least a million Hawaiians:

False button caused missile threat mass panic

https://www.washingtonpost.com/news/morning-mix/wp/2018/01/16/that-was-no-wrong-button-in-hawaii-take-a-look/?utm_term=.f90c158aab93



Answers 2


Any critical action should be highlighted as such. here is an example...

enter image description here

Garik
Garik
January 17, 2018 00:14 AM

All systems should have usability testing, but safety critical systems need it.

The testing needed for a system like this has several fairly complex requirements. They need to test to ensure that the system can be activated when needed, and that it inhibits inadvertent activation. They may find that new-hires or contractors are more easily confused, so the testing team needs to bring in people with no experience as well as seasoned veterans. And if other answers are any indication, it should be tested by color-blind people.

And the thing about emergency response systems is they need to be usable in an emergency. While it's difficult to simulate the mental stress of an actual emergency, they still should do the usability testing in a high stress environment. Maybe they need to design the tests so the subjects are very busy with another series of time-critical, rapid-fire, heavy-concentration tasks, and while they are in the middle of juggling those tasks, they are told to drop everything and send out a "Volcano erupting - evacuate now!" message.

But those are obvious to anyone. Risk analysis should be done to identify additional test scenarios needed.

John Deters
John Deters
January 22, 2018 16:41 PM

Related Questions




Balancing page which has few elements

Updated March 23, 2017 11:16 AM

What artboard size should I use for iPhone x app designs?

Updated September 23, 2017 05:16 AM

User Research folio examples

Updated January 25, 2018 00:16 AM